Who we are
Dead-Level Carpentry & Building Services ("we", "us", "our") is a locally owned carpentry and construction business providing residential and commercial building, renovation, and joinery services. Our website address is https://dead-level.com.au.
We are committed to protecting the personal information of our clients, website visitors, and anyone who contacts us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
Information we collect
We collect personal information in the following ways:
Information you give us directly:
- Name, phone number, and email address when you contact us via our enquiry form, phone, or email
- Your property address and project details when requesting a quote or booking a service
- Payment details processed through our secure payment provider when invoices are paid
- Photos or documents you share with us relevant to your building project
Information collected automatically:
- Basic website usage data such as pages visited, time spent on the site, and browser type (via analytics tools)
- IP address and approximate location when you visit our website
- Cookie data — see Section 5 for details
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide quotes for building or carpentry work
- Schedule site visits, manage jobs, and deliver our services to you
- Send invoices, process payments, and maintain accurate financial records
- Follow up on completed work and request feedback or reviews
- Improve our website and understand how visitors use it
- Meet our legal obligations, including tax, licensing, and building compliance requirements
We do not use your personal information for unsolicited marketing, and we do not sell your data to third parties — ever.
Sharing your information
We only share your personal information with third parties where necessary to deliver our services or meet legal requirements:
- Subcontractors and tradespeople — where additional trades (such as electricians or plumbers) are engaged as part of your project, we may share your name, address, and project details with them
- Suppliers and merchants — your project details may be shared with building suppliers when ordering materials on your behalf
- Accounting and invoicing software — we use cloud-based tools to manage our finances, which may store your name and billing details
- Government and regulatory bodies — we may be required to share information with local councils, licensing boards, or other authorities to obtain permits or meet compliance obligations
All third parties we share data with are required to handle it responsibly and in accordance with applicable privacy laws.
Cookies and website analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how our site is used.
We use:
- Essential cookies — required for the website to function (e.g. contact form security)
- Analytics cookies — tools such as Google Analytics that collect anonymised data about how visitors navigate our site. No personally identifying data is included.
You can disable cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use our website or contact us.
How long we keep your data
We retain your personal information only for as long as necessary:
- Client records and project files — kept for a minimum of 7 years to meet our legal and financial obligations
- Quote enquiries that did not proceed — deleted within 12 months if no further contact is made
- Website analytics data — retained for up to 26 months in anonymised form, then deleted
- When data is no longer needed, we delete or securely destroy it.
Your rights
You have the right to:
- Access the personal information we hold about you
- Request that we correct any inaccurate or outdated information
- Request deletion of your personal data (subject to our legal record-keeping obligations)
- Withdraw consent for any optional data use, such as receiving follow-up communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
- To exercise any of these rights, please contact us using the details in Section 11.
Data security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These steps include:
- Password-protected devices and cloud accounts
- Secure, encrypted payment processing (we do not store card details)
- Limiting access to your information to staff and contractors who need it to do their job
- While we do our best to safeguard your data, no method of electronic transmission or storage is completely secure. If you believe a data breach has occurred, please contact us immediately.
Links to other websites
Our website may contain links to third-party sites such as product suppliers, industry bodies, or review platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The effective date at the top of this page will be updated whenever changes are made. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Business: Dead-Level Carpentry & Building Services
Phone: 0400 073 936
Email: chris.wood2@hotmail.com